Though the stairlift is a simple equipment to operate, its internal circuit boards and wiring can be complicated to users who are not technically trained. There is always the likelihood of it breaking down especially after a few years of usage. The degree of the breakdown will be more severe if the owner did not do any self maintenance. The problems can range from the minor wiring issue to the more severe drivetrain wearing off.
Normally, when you purchase a stairlift, you are advised to confirm the warranty period from 1 to 5 years. This can cover free onsite diagnostic, repair and replacement in the first year. However, from the second year onwards, you may have to pay for any parts that need to be replaced. When you are facing problems with your home lift, instead of calling the seller, there is a direct number to the technical helpdesk of the manufacturer. Major manufacturers such as Acorn, Ameriglide, Bruno, Stannah, Summit and Sterling operates a friendly helpline to provide telephone support and any other services. You can also send an email enquiry where we will reply you promptly.
Before you contact the technical support, you can try the initial troubleshooting on your own. With some basic skills and relevant tools, you can save some costs from hiring repair service If you detect some common problems that is happening to your stairlift such as jerking movements or beeping sounds, it could be due to connection problems of the circuit boards. It will be more efficient if you already know the problems with your lifting device so that the telephone support will be able to give the right response. Moreover, you should learn how to differentiate system problems and faulty parts. If it is the latter, you can purchase spare parts from websites like Amazon. Used lifting spare parts can be bought from eBay and Craigslist too.
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